How Social Dynamics Influence Agent Operations in Nigeria
On May 6, 2021, EFInA hosted a workshop to discuss an ethnographic study on financial service agents in Nigeria as well as some of the findings from the 2020 Financial Service Agent Survey. The ethnographic study explored how social factors and gender dynamics influence financial service agents’ business operations, customer engagement and agent deployment models. […]
FinTech Landscape and Impact Assessment 2020
Fintech Innovation is an important driver of financial inclusion and very useful in providing access to financial services, especially in underserved/unserved areas. In 2018, EFInA embarked on a journey to study the Nigerian fintech space because we understand the importance of innovative DFS for financial inclusion, this led to us conducting a foundational fintech study […]
Financial Services Agents Survey 2020
Agent banking is an important driver of financial inclusion and very useful in providing access to financial services, especially in underserved/unserved areas. The National Financial Inclusion Strategy identified agent banking as an important channel for achieving the financial inclusion target. The EFInA Financial Services Agents Survey in Nigeria is a biennial study with the primary […]
