Communiqué: Promoting Consumer Protection and Confidence in Nigeria's Financial Services Ecosystem
Following the Ask the Regulator Virtual Consumer Protection Townhall on Thursday, December 11, 2025
The Ask the Regulator Virtual Consumer Protection Townhall was convened by Enhancing Financial Inclusion and Advancement (EFInA) as a live platform for Nigerian consumers to engage directly with regulators, industry leaders and consumer advocates on issues affecting trust and safety in the financial system.
The Townhall featured the Director of the Consumer Protection and Financial Inclusion Department (CPFD) of the Central Bank of Nigeria (CBN), Dr Aisha Isa-Olatinwo, as lead guest; joined by the Director, Surveillance & Investigation at Federal Competition and Consumer Protection Commission (FCCPC), Mrs Boladale Adeyinka; Founder and President, Consumer Advocacy Foundation of Nigeria (CAFON), Mrs Sola Salako-Ajulo; and Mr Adeyemi Salisu, Group Head, e-Business, Sterling Bank and Provost, CeBIH Academy (representing the CeBIH Chair).
Over 350 participants joined the session from across Nigeria and beyond.
The discussions highlighted both the progress made in strengthening consumer protection and the persistent gaps that continue to undermine trust in digital and traditional financial services, as well as recommendations towards sustained protection for Digital Financial Services (DFS) users.
Download the Communiqué to explore the issues raised, calls to action, and priority actions.
