The Central Bank of Nigeria (CBN) has released the 2025 Agent Banking Operational Guidelines, a consolidated framework designed to make agent banking safer, more transparent, and more accountable. The new rules introduce key changes such as the “One Principal Rule,” dedicated agent accounts, geo-fenced PoS devices, transaction and withdrawal limits, and mandatory two-factor authentication (2FA) for all transactions. They also set stricter timelines for complaint resolution and emphasise consumer protection, agent accountability, and system integrity.
To help you understand what has truly changed, EFInA has broken down and discussed the new guidelines in its latest Explainer Series titled “CBN’s 2025 Agent Banking Operational Guidelines: Misconceptions and Realities.”
Download and read the full explainer to learn the facts, understand the misconceptions, and see what the new rules mean for agents, banks, fintechs, and customers.
