Nigeria Financial Inclusion and Economic Empowerment Priorities

How Social Dynamics Influence Agent Operations in Nigeria

 On May 6, 2021, EFInA hosted a workshop to discuss an ethnographic study on financial service agents in Nigeria as well as some of the findings from the 2020 Financial Service Agent Survey. The ethnographic study explored how social factors and gender dynamics influence financial service agents’ business operations, customer engagement and agent deployment models. […]